Key responsibilities:
- Drive vision and strategy for the organization in order to deliver a world-class customer user experience, while helping to drive performance that includes improved cognitive rates, decision making confidence, and other critical KPIs.
- Lead, mentor, and inspire a team of passionate user experience and design professionals responsible for UX design, UI design, interactive and data visualization design, UX research, usability testing, and visual design.
- Partner and collaborate with Product, Marketing, Content, Technology, and Business team members to deliver engaging product and marketing user experiences and interfaces.
- Oversee the creation of design specifications and design standards in the form of robust style guides, interaction models, process flows, information architecture, wireframes, prototypes and UI/functional design specs to ensure a consistent holistic digital experience across all products.
- Created component based solutions designed to scale and grow over time, as product functionality and content matures and as user requirements evolve.
- Directed complex qualitative and quantitative research data, business goals and requirements, and translate them into functional designs.
- Optimize product usability and user performance by closely analyzing behavioral engagement metrics, business performance metrics, and testing alternative design solutions.
- Aid in building and executing of optimization plans focused on new product feature releases and enhancements.
- Drive engagements with external development agencies and vendors to augment internal capacity and capabilities.
- Conduct annual and mid-year employee reviews, reviewing individual development plans and providing performance feedback to team members.